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Return & Warranty

 

Return

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As all items are specially made for each individual upon order, we are unable to accept refunds. However, exchange and returns are valid within 7 days (starting from the day of delivery ) for the following situations:

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The cost of return parcel will be borne by Fello and we sincerely aplogise for the inconvenience caused. Please fill in the return form below, we will contact you as soon as possible to make it up to you.

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  • Defect / Damaged item sent

  • Customization detail is wrong

Return Form

Thank you for submitting, we will contact you as soon as possible.

Warranty

 

All Fello items are plated with a tarnish-resistant and sweat-proof coating, yet its gold plating will fade away overtime. We offer free warranty service within 3 months (starting from the day of delivery ) as follows:

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The cost of shipping will be borne by Fello within warranty period.If you need our warranty service, please fill in the form below, we will contact you as soon as possible. When the warranty expired, you can still contact us for any help, however the necessary maintenance fee will be charged.

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Warranty Form

Thank you for submitting, we will contact you as soon as possible.

  • Re-plating service

  • Replacing clasps

  • Stones fell out

  • Missing Side Stones

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